Legal
Complaints & Dispute Resolution
ROW Immigration, LLC · Last updated: July 17, 2026
1. Our Commitment
ROW Immigration, LLC is committed to providing a high standard of advisory service. If something has not met your expectations, we want to hear from you. We treat all complaints seriously, investigate them thoroughly, and aim to resolve them fairly and promptly. This page sets out how to raise a complaint and what to expect from our process.
2. How to Submit a Complaint
You may submit a complaint through any of the following methods:
Online
Use the contact form at rowimmigration.com/contact. Please select "Complaint" as the subject where possible, or describe the nature of your complaint in the message field.
In Writing
Address written complaints to ROW Immigration, LLC. Please include your full name, contact details, a description of your complaint, and any relevant dates or reference numbers.
To help us investigate your complaint efficiently, please include as much detail as possible: the nature of the issue, the dates on which it occurred, any relevant correspondence, and the outcome you are seeking.
3. Acknowledgement & Timeline
01
Acknowledgement
Within 5 business days of receiving your complaint, we will acknowledge receipt and provide a case reference number.
02
Investigation
We will review all relevant information and correspondence. Where additional information is needed, we will contact you.
03
Resolution
We aim to provide a full written response within 30 calendar days of acknowledgement. Complex cases may take longer; we will keep you informed.
4. Escalation
If you are not satisfied with our response, or if 30 days have passed without resolution, you may escalate your complaint through one of the external channels below. We are committed to participating in good-faith dispute resolution.
5. Regulatory Bodies & External Resources
Depending on the nature of your complaint and your location, the following bodies may be able to assist:
US - FTC Consumer Advice
For complaints about unfair or deceptive business practices in the United States, the Federal Trade Commission provides guidance and accepts consumer reports.
consumer.ftc.gov →US (Oregon) - Oregon DOJ Consumer Protection
As a US-registered company, Oregon Department of Justice Consumer Protection handles consumer complaints involving businesses registered in the state.
doj.state.or.us → File a complaintEU - Online Dispute Resolution Platform
EU and EEA residents may use the European Commission's Online Dispute Resolution (ODR) platform, which provides access to certified dispute resolution bodies across Europe.
ec.europa.eu/consumers/odr →UK - ICO (Data Protection Complaints)
For complaints specifically relating to how your personal data or privacy rights have been handled, UK residents may contact the Information Commissioner's Office.
ico.org.uk → Make a complaint6. Governing Law
This complaints procedure and any dispute resolution process shall be governed by the laws of the United States and the state in which ROW Immigration, LLC is organised, unless otherwise required by applicable consumer protection law in your jurisdiction. Nothing in this procedure limits any statutory rights you may have under applicable law.
7. Contact Us
To raise a complaint or ask a question about this process:
ROW Immigration, LLC
Website: rowimmigration.com/contact
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