Accessibility Statement

1. Our Commitment

ROW Immigration, LLC is committed to ensuring that our website is accessible to all people, including those with disabilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological conditions.

2. Applicable Standards

Our accessibility work is guided by the following standards and legal frameworks:

• WCAG 2.1 (Level AA) - the internationally recognised standard for web accessibility.
• ADA Title III (Americans with Disabilities Act) - US federal law requiring places of public accommodation, including websites, to be accessible to people with disabilities.
• EU European Accessibility Act (EAA) 2019/882 - EU directive establishing accessibility requirements for products and services, including digital services, effective from 28 June 2025.

3. Conformance Status

We believe this site is substantially conformant with WCAG 2.1 Level AA. "Substantially conformant" means that the large majority of content meets the guidelines, though some areas may have known limitations that we are actively working to address.

4. Known Limitations

We are aware of the following areas where accessibility improvements are in progress:

• Interactive animations - Some decorative animations (e.g., the magnetic text effect in the footer) may not respect the prefers-reduced-motion media query in all browsers. We are reviewing these components.
• Third-party content - Links to external government portals and programme websites are outside our control and may not meet the same accessibility standards.

We regularly review and update the site to improve accessibility.

5. Assistive Technologies

This website has been tested with the following assistive technologies:

• Screen readers (NVDA with Firefox, VoiceOver with Safari)
• Keyboard-only navigation
• Browser zoom up to 200%
• High-contrast display modes

6. Reporting an Accessibility Issue

If you experience any difficulty accessing content on this website, or if you notice an accessibility barrier that we have not addressed, please let us know. We welcome feedback and are committed to resolving reported issues promptly.

7. Response Time

We aim to acknowledge accessibility reports within 5 business days and to provide a substantive response or resolution within 30 days. For urgent accessibility needs that prevent you from accessing essential services, please indicate this in your message and we will prioritise your request.

8. Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may be entitled to escalate your complaint to a relevant regulatory authority. In the US, accessibility complaints related to the ADA may be directed to the US Department of Justice. EU residents may contact their national enforcement body under the European Accessibility Act. See also our Complaints & Dispute Resolution page.